POLi is a payment software that allows you to pay for goods and services via internet banking without having to open a new tab and do things manually.
It is automated and once you select your bank it will take you through the normal log in steps for internet banking. The amounts and reference number will be preselected, all you need to do is to log on and select the funds you wish your payment to be made from.
This is a very secure system and is used by Air New Zealand and other major online payment sites.
We understand that gear is not cheap. It is a large upfront cost.
We are open to offering two payment options to help make it easier to get into gear:
1) Layby - you pay off your goods and received once paid (discounts qualify on Layby purchases)
2) Pay as you go - With an agreed upon deposit, photo id, and a valid credit card as security we will send you your order now. Package discounts do not apply and we need to receive weekly payments with the total amount to be paid within 3 months.
Items that are out of stock should show the message 'in stock with supplier. Allow 10 - 14 days for delivery' underneath the quantity drop down.
This message means that we don't have the product in our warehouse so need to order it in for you. Some suppliers are excluded from this and have their own timeframe (for example Bont).
If your order has a combination of in stock and out of stock items we will by default ship your order once any items that need to be ordered have arrived. Please message us if you want to request an alternative and we will do our best to accommodate you and your timeframes.
There are times where our website may be inaccurate so if in doubt feel free to check with us first as sometimes what you need may be on its way to our warehouse.
If you need something urgently we always recommend contacting us first so that we can confirm that the item you want is in stock (firstname.lastname@example.org or 027 351 1844).
All in stock orders aim to be shipped within 24 hours. If you want your order to ship the same day then we need to receive your order by 2pm. A message in the 'comments' box during check out or a follow up email notifying us of request for priority shipping also helps.
We use a combination of Parcel Post (NZ Post), Overnight Courier (Courier Post) and arranged collection/delivery.
If you order from Auckland (where we are based) the default option will be 'arranged pick up/delivery' but you can scroll through to paid shipping options.
All small items than can fit into our courier bags will ship via overnight courier. Typical items that fit into courier bags include sets of wheels, toe stops, mouthguards, and wristguards.
Larger orders will ship via tracked parcel post (estimated delivery 3-5 days). Feedback from our customers tells us that most parcel post orders take up to 3 days and are often overnight (North Island only).
The Bont Sizing Wizard offers good instructions on how to measure your foot. It is helpful to have both length and width measurements, and if your feet are different sizes then select skate size off the larger foot.